At Lauderhill Carpet Cleaning, we approach every job with care and attention. This policy explains how we handle situations where a customer has concerns about the quality of a completed service.
1. Our Approach to Service Quality
Before any job begins, we walk through the scope of work with you and set realistic expectations about what professional cleaning can achieve. Some factors — such as the age of a stain, the type of carpet fiber, previous cleaning attempts, or pre-existing damage — can affect results in ways that are outside our control. We communicate these factors upfront so there are no surprises.
We do not promise outcomes we cannot consistently deliver. What we do commit to is applying our full skill and care to every job.
2. If You're Not Satisfied
If you feel that the work we completed did not meet the scope of what was agreed upon, we ask you to contact us within 5 business days of the service appointment. We will:
- Listen to your concern without defensiveness
- Review the details of the job, including any notes taken during the service
- Offer to return and re-clean the specific area or areas in question, at no additional charge, if we find that the result was below a reasonable standard for that type of cleaning
We prefer to resolve concerns through a re-service before discussing any financial remedy, as this is often the most direct way to address a quality issue.
3. Refunds
We handle refund requests on a case-by-case basis. Refunds may be considered in the following situations:
- The service was not completed as agreed and we are unable to remedy it through a return visit
- There was a verifiable error on our part in performing the service (such as damage to carpet caused by our equipment or process)
- You cancelled an appointment with adequate notice (see Section 4)
Refunds are not issued in cases where results were limited by factors communicated before or during the job (such as set-in stains, worn fibers, or prior chemical treatments applied by other parties).
4. Cancellations and Rescheduling
We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment. This allows us to adjust our schedule and offer that time to other customers.
- Cancellation with 24+ hours' notice: No charge. If a deposit was collected, it will be applied to your next appointment or refunded within 5 business days.
- Cancellation with less than 24 hours' notice: A cancellation fee may apply, depending on the scope of the job that was reserved. We will discuss this with you directly.
- No-shows: If we arrive at the agreed time and cannot access the property or make contact, a call-out fee may apply.
5. Damage Claims
If you believe our equipment or process caused damage to your carpet or property, please notify us within 48 hours of the service. We will assess the situation and, where our liability is established, address the damage appropriately — either through repair, replacement contribution, or financial compensation, depending on the circumstances.
We carry appropriate insurance for the services we provide. We do not accept liability for pre-existing damage or conditions not disclosed before service began.
6. How to Reach Us
For any concerns about a recent service, please contact us directly. We respond to all inquiries within one business day.
Lauderhill Carpet CleaningPhone: +1 214-785-6132
Email: [email protected]
Address: 6600 NW 24th St, Sunrise, FL 33313